Compliance dispute process

November 3, 2016

Chris Straiter - Sentry Credit

Chris Straiter

Chief Compliance Officer

Michael Perkins - MRS BPO

Mike Perkins

Director of Quality Assurance and Litigation Management

11:15 AM  -  12:15 PM
Sea Side/Shore Salons
Round Table - Executive Discussion

This session will cover the use of Interaction Analytics for compliance disputes.  See how other users are applying analytics to help in both tracking disputes, tracking complaints and alleged infractions of compliance requirements and providing insights for targeted coaching opportunities of the agents.

Session Category :  Executive Sessions  Relational Learning - Round Table