Getting to the Root – Driving Actionable Insight on Transfers, Self-Service and Caller Experience

November 3, 2016

Bernhard Suhm - CallMiner

Bernhard Suhm

Director, Analytical Services

3:30 PM  -  4:30 PM
Sand Salons
Interaction Fundamentals - Analyst

Attend this session with CallMiner’s Director of Analytical Services and Listening Method’s Founder and CEO to discuss how to leverage interaction analytics to discover root cause of various operational, performance, and customer experience issues.

Session Category :  Analyst Sessions  Interaction Analytics Fundamentals