Expanding use cases for real-time speech analytics

November 3, 2016

Charles Felsberg - AMCOL Systems

Charles Felsberg

Auditing Manager

Charlie Miller - Premiere Credit of North America

Charlie Miller

Speech Applications Analyst

Ruth Podest - State Collection Service

Ruth Podest

QA Administrator/Analyst


3:30 PM  -  4:30 PM
Sea Side/Shore Salons
Round Table - Executive Discussion

Real-time monitoring goes well beyond simply compliance. Customers are also implementing and incorporating Real Time Analytics to improve customer outcomes as well as accelerate training and on-boarding of new agents. Session will also include EurekaLive tips, tricks and lesson learned.


Session Category :  Executive Sessions  Relational Learning - Round Table