Introducing real-time automated quality monitoring in your contact center

November 3, 2016

Charles Felsberg - AMCOL Systems

Charles Felsberg

Auditing Manager

Bob Obringer - Phillips & Cohen Associates

Robert H. Obringer

S.V.P. of Compliance/General Counsel


2:15 PM  -  3:15 PM
Beach Salons
Interaction Fundamentals - Executives

Learn how other organizations have introduced and operationalized real-time automated quality monitoring through EurekaLive.


Session Category :  Executive Sessions  Interaction Analytics Fundamentals