Managing categories and scores – version control

November 3, 2016

Allyson Keown - Axcess Financial

Allyson Keown

Speech Analytics Administrator

Conrad Liburd - U.S. Gas & Electric

Conrad Liburd

Speech Analytics Consultant


2:15 PM  -  3:15 PM
Sand Salons
Interaction Fundamentals - Analyst

Categories and scores often undergo various revisions in their development. Learn how some analysts teams are managing version control including the use of third party tools in support of this process.


Session Category :  Analyst Sessions  Interaction Analytics Fundamentals