Migrating from manual to automated scoring

November 3, 2016

James Magnuson - Frontline Asset Strategies

James Magnuson

Business Analyst

Ray Richardson - NuHome Promotions

Ray Richardson

Chief Compliance Officer

Ryan Blake - Frontline Asset Strategies

Ryan Blake

Director, Training and Compliance

1:15 PM  -  2:15 PM
Sand Salons
Interaction Fundamentals - Analyst

Analysts will discuss how they have migrated from manual agent score to automated scoring. This will include best practices and lessons learned.

Session Category :  Analyst Sessions  Interaction Analytics Fundamentals