Omni channel vs. multichannel, engagement and analytics

November 3, 2016

Chrissy Cowell - Aspect

Chrissy Cowell

Sr. Manager, WFO, Product Management


11:15 AM  -  12:15 PM
Opal Sun
Advanced Engagement Analytics - Executive

Attend this session to learn about the omni channel evolution and new approaches to enabling an omni channel workforce.  Hear examples of organizations adopting omni channel and how analytics can be applied to help improve the customer experience.


Session Category :  Advanced Customer Engagement Analytics  Executive Sessions