Pervasive BI: Direct agent feedback (myEureka)

November 3, 2016

Joe Paiva

Joseph Paiva

Business Analyst, Speech Analytics Solutions

Ruth Podest - State Collection Service

Ruth Podest

QA Administrator/Analyst


1:15 PM  -  2:15 PM
Beach Salons
Interaction Analytics Fundamentals - Executive

Learn how other contact centers are successfully delivering direct automated performance feedback to agents through myEureka.


Session Category :  Executive Sessions  Interaction Analytics Fundamentals