Using customer engagement data outside of the contact center

November 4, 2016

Andres Chuquimia - Open English

Andres Chuquimia

Speech Analytics Manager

Kyle Carter - Axcess Financial

Kyle Carter

Director of Compliance-Collections/Customer Service

Ryan Carrigan - CallMiner

Ryan Carrigan

Solutions Architect

10:45 AM  -  11:45 AM
Sea Side/Shore Salons
Round Table - Executive Discussion

Join this round table discussion to discuss with other peers how they have expanded their application of interaction analytics to help inform the business and solve problems unrelated to agent performance or contact center operations.

Session Category :  Executive Sessions  Relational Learning - Round Table