Using Interaction analytics for survey/post call metrics

November 4, 2016

Adam McCord - Bluegreen Vacations

Adam McCord

Quality Analytics Manager

Ryan Carrigan - CallMiner

Ryan Carrigan

Solutions Architect

12:45 PM  -  1:45 PM
Opal Sun
Advanced Engagement Analytics - Executive

This session will cover the use of Interaction Analytics for post contact survey customer sentiment analysis.

Session Category :  Advanced Customer Engagement Analytics  Executive Sessions