Validation and calibration

November 3, 2016

Douglas Lutz - Great Lakes Educational Loan Services

Douglas Lutz

Speech Analytics Administrator

Mark Paetz

Director of Quality Assurance

3:30 PM  -  4:30 PM
Opal Sun
Advanced Engagement Analytics - Analyst

This session will focus on the process and helpful hints around validating, calibrating and fine tuning categories upon initial deployment, subsequent new categories or scorecards and ongoing validation and maintenance.

Session Category :  Advanced Customer Engagement Analytics  Analyst Sessions