Adam McCord

Adam McCord - Bluegreen Vacations
Quality Analytics Manager
Quality Analytics Manager


Adam is the Quality Analytics Manager for Bluegreen vacations managing CallMiner Contact Analytics platform since its implementation in 2010. Adam also manages Bluegreen’s Medallia Surveys and Managed Acuity Agent Performance software. He has 13 years of contact center experience, 10 years in quality assurance and business analyst roles, is a certified Medallia CEM and a certified CallMiner Business Intelligence Analyst.

Agent onboarding – New hire score
November 3, 2016
Beach Salons
3:30 PM  -  4:30 PM
API extraction for big data or application development
November 4, 2016
Opal Sun
10:45 AM  -  11:45 AM
Using Interaction analytics for survey/post call metrics
November 4, 2016
Opal Sun
12:45 PM  -  1:45 PM