Andres Chuquimia

Andres Chuquimia - Open English
Speech Analytics Manager
Speech Analytics Manager

Andres Chuquimia is the Speech Analytics Manager at Open English. Andres has been working with the CallMiner tool since 2012, working with both English and Spanish setups. He has worked with inbound/outbound contact centers providing analytics which increased operational efficiency and supported call centers in various parts of the globe such as the US, Costa Rica, Jamaica, India, Philippines and currently employed with Open English which has its main operations in Colombia/Brazil.

Quick wins
November 3, 2016
Sand Salons
11:15 AM  -  12:15 PM
Interaction analytics for marketing use cases
November 3, 2016
Opal Sun
2:15 PM  -  3:15 PM
Using customer engagement data outside of the contact center
November 4, 2016
Sea Side/Shore Salons
10:45 AM  -  11:45 AM