Charles Felsberg

Charles Felsberg - AMCOL Systems
Auditing Manager
Auditing Manager


Charles is the Auditing Manager at AMCOL Systems, Inc. Charles has been with AMCOL Systems, Inc since 2002 working in various departments within the organization from operations, training, auditing, to compliance; returning to Auditing Manager in January 2014. In 2015, he was Project Manager for EurekaLive implementation and this year, implementing myEureka. Charles is a certified CallMiner Business Intelligence Analyst, a Listen2014 and Listen2015 award recipient. This will be his third year presenting at Listen.

20/20 Hindsight Advice for New Buyers
November 3, 2016
Sea Side/Shore Salons
12:30 PM  -  1:15 PM
Introducing real-time automated quality monitoring in your contact center
November 3, 2016
Beach Salons
2:15 PM  -  3:15 PM
Expanding use cases for real-time speech analytics
November 3, 2016
Sea Side/Shore Salons
3:30 PM  -  4:30 PM
Painting agent portraits with interaction analytics
November 4, 2016
Opal Sun
1:45 PM  -  2:45 PM