Douglas Lutz

Douglas Lutz - Great Lakes Educational Loan Services
Speech Analytics Administrator
Speech Analytics Administrator


Douglas has been with Great Lakes Educational Loan Services, a leader in the student loan industry, for over 24 years, working in the ISD area. He has worked with CallMiner for 2 years and currently supports the Speech Analytics process, from the call recorder through CallMiner. Additionally, he is responsible for the support and liaison for all of the internal communications on the speech analytics within the company

Validation and calibration
November 3, 2016
Opal Sun
3:30 PM  -  4:30 PM