Mr. Borton is the founder and CEO of Listening Methods, a Premier CallMiner Partner providing CallMiner hosting, implementation, Managed Services and Solution Packages to its customers.
Previous to founding Listening Methods, he created several software product lines, both for his own start-ups as well as for other companies. Among his solutions, two product sets became major lines of business, Syntellect’s CT Connect and Avaya’s Interaction Server.
He has designed Listening Methods to provide services that quickly leverage the value of CallMiner to users, whether they be small SMB players or very large players. Its focus is on achieving business value and adoption quickly. A majority of Listening Methods’ customers use the company as their CallMiner department. Others take advantage of the company’s packaged solutions. Using Listening Methods’ approach, companies may adopt and achieve their business goals within weeks of beginning with CallMiner.
Mr. Borton is a graduate of Harvard, cum laude, in the sciences, and a National Merit Winner.