Mark Paetz

Director of Quality Assurance
Director of Quality Assurance


Mark Paetz joined Higher Ed Growth in 2012 with a background in call center operations, quality assurance, and management. Using his experience, he is responsible for successfully implementing new process improvement methodologies and leveraging speech analytics with his quality assurance department. He ensures customer contact interactions are compliant and delivering a high quality customer experience, through monitoring, scoring, and training.

Validation and calibration
November 3, 2016
Opal Sun
3:30 PM  -  4:30 PM