Nikki Noyes

Nikki Noyes - Stoneleigh Recovery Associates
Director of Compliance
Director of Compliance

As SRA’s Director of Compliance, Nikki reports to the company’s General Counsel/Chief Compliance Officer and their department oversees the company’s compliance management system with regard to Federal, State and Local legislation, compliance requirements and best practices including: licensing, bonds, insurance, quality assurance, telephone call monitoring, advanced speech analytics, consumer complaints and regulatory agency requests for information.

She conducts quarterly internal audits and coordinates and compiles the documentation and information for client audits, as well as annual 3rd party SOC-1 Type 2 controls including all elements of the Consumer Financial Protection Bureau Examination Requirements for Debt Collectors.

Adoption culture: Enrollment for teams
November 3, 2016
Sea Side/Shore Salons
1:15 PM  -  2:15 PM
Agent onboarding – New hire score
November 3, 2016
Beach Salons
3:30 PM  -  4:30 PM