Shawn Feaser

Shawn Feaser
Manager of Business Interaction Analytics
Manager of Business Interaction Analytics

Shawn has been with Encore for 13 years (16 years in the Collection industry). He managed the Call Center 11 years and has been responsible for Interactive Analytics for the past 2 years, managing a team of 4 data analysts. Shawn is BIA Certified, holds a Bachelor’s Degree in Information System Management and was a proud member of the US Air Force where he specialized in aircraft armament maintenance.

Adoption culture: Enrollment for teams
November 3, 2016
Sea Side/Shore Salons
1:15 PM  -  2:15 PM
Semantic Building Blocks for Measuring Ambiguous Behaviors & Customer Sentiment
November 4, 2016
Sand Salons
9:30 AM  -  10:30 AM
Analytics uncharted waters: We’re gonna need a bigger boat?
November 4, 2016
Sea Side/Shore Salons
12:45 PM  -  1:45 PM
Painting agent portraits with interaction analytics
November 4, 2016
Opal Sun
1:45 PM  -  2:45 PM