Demo Theater

November 3, 2016


11:15 AM  -  12:15 PM
LISTEN 2016 Demo Lounge

Attend this session to interact with community director Andrew Mishalove to see the latest features within the EO community such as Gamification, and upcoming plans including private client groups.

Lunch

Partner Pavilion

12:15 PM  -  1:15 PM
LISTEN 2016 Meal

Break for Lunch


1:15 PM  -  2:15 PM
LISTEN 2016 Demo Lounge

See the latest product capabilities from Aspect.


2:15 PM  -  3:15 PM
LISTEN 2016 Demo Lounge

Attend this discussion on the latest advancements in Speech Recognition and acoustic mining technologies, and how their effects are rippling through Speech Analytics. The session will also include a comparison of CallMiner Eureka’s latest speech recognition engine as well as the in’s and out’s of software-driven speaker separation.

Break

Partner Pavilion

3:15 PM  -  3:30 PM
LISTEN 2016 Break

15 minute break


3:30 PM  -  4:30 PM
LISTEN 2016 Demo Lounge

Most incentive programs and gamification tactics fade in effectiveness over time in much the same way that New Year’s resolutions and well-intentioned diets fade. Why is this the case? Come learn the science behind Directed Gamification and improve your employee engagement by maximizing the dollar value of your incentive spend.

November 4, 2016


9:30 AM  -  10:30 AM
LISTEN 2016 Demo Lounge

Attend this session to learn about Listening Methods’ offerings.

Break

Partner Pavilion

10:30 AM  -  10:45 AM
LISTEN 2016 Break

15 minute break


10:45 AM  -  11:45 AM
LISTEN 2016 Demo Lounge

Attend this session to see the latest product capabilities from Five9.

Lunch

Partner Pavilion

11:45 AM  -  12:45 PM
LISTEN 2016 Meal

Break for lunch


12:45 PM  -  1:45 PM
LISTEN 2016 Demo Lounge

Attend this session to meet CallMiner’s research team. In this session they will demonstrate new capabilities for automatically predicting outcomes of customer interactions and a new tool that will help you discover aliases quickly.


1:45 PM  -  2:45 PM
LISTEN 2016 Demo Lounge

Attend this session to collaborate with CallMiner Product Management on prioritizing and designing key enhancements to myEureka. In this session participants will review concepts for planned enhancements.