Attend this session to interact with community director Andrew Mishalove to see the latest features within the EO community such as Gamification, and upcoming plans including private client groups.
Break for Lunch
See the latest product capabilities from Aspect.
Attend this discussion on the latest advancements in Speech Recognition and acoustic mining technologies, and how their effects are rippling through Speech Analytics. The session will also include a comparison of CallMiner Eureka’s latest speech recognition engine as well as the in’s and out’s of software-driven speaker separation.
15 minute break
Most incentive programs and gamification tactics fade in effectiveness over time in much the same way that New Year’s resolutions and well-intentioned diets fade. Why is this the case? Come learn the science behind Directed Gamification and improve your employee engagement by maximizing the dollar value of your incentive spend.
Attend this session to learn about Listening Methods’ offerings.
15 minute break
Attend this session to see the latest product capabilities from Five9.
Break for lunch
Attend this session to meet CallMiner’s research team. In this session they will demonstrate new capabilities for automatically predicting outcomes of customer interactions and a new tool that will help you discover aliases quickly.
Attend this session to collaborate with CallMiner Product Management on prioritizing and designing key enhancements to myEureka. In this session participants will review concepts for planned enhancements.