Agenda Overview

  Full Session Schedule  Download Program

Agenda at a Glance


WEDNESDAY (11/2)

12:00 PM – 5:00 PM

Team Building & Leisure Activities

6:30 PM – 8:30 PM

Welcome Reception

THURSDAY (11/3)

9:00 AM – 11:00 AM

General Sessions, Opening Keynotes

11:00 AM – 4:00 PM

Breakout Sessions

4:00 PM – 5:30 PM

General Session – Product Keynote

6:00 PM – 10:00 PM

Reception, Dinner, Evening Entertainment

FRIDAY (11/4)

8:30 AM – 9:30 AM

General Sessions – Day 2 Keynotes

9:30 AM – 2:45 PM

Breakout Sessions

2:45 PM – 3:15 PM

Closing Remarks, Sponsor Raffle

 

Breakout Session Tracks



EXECUTIVE TRACK

Interaction Analytics Fundamentals – Sessions for executives and program owners who are relatively new to customer engagement analytics.

Advanced Customer Engagement Analytics – Sessions for executives and program owners with more than a years worth of engagement analytics experience.

ANALYST TRACK

Interaction Analytics Fundamentals – Sessions for analyst users who are relatively new to customer engagement analytics.

Advanced Customer Engagement Analytics – Sessions for analyst users with more than a years worth of engagement analytics experience.



DEMO LOUNGE

CallMiner and partner demonstrations of the latest and greatest technology in Customer Engagement Optimization.

ROUND TABLE DISCUSSIONS

Relational learning sessions where you can interact with your peers to discuss specific challenges or topics associated with Customer Engagement Analytics.