Speakers

LISTEN 2016 brings together the largest gathering of customer engagement analytics professionals and speakers from different industries.

Shep Hyken
Chief Amazement Officer

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Carolyn Blunt
Managing Director

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Terry Leahy
President, CEO

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Jeff Gallino
CTO, Founder

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Scott Kendrick
Vice President, Marketing

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Chris Straiter - Sentry Credit
Chief Compliance Officer

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Eric Flottmann - Higher Ed Growth
Founder & Chief Operating Officer

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Richard Britt
Director Consumer Data Management and Strategy

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Ray Richardson - NuHome Promotions
Chief Compliance Officer

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Colleen Unick - Mercedes-Benz Financial Services
Call Center Services Manager

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Kyle Carter - Axcess Financial
Director of Compliance-Collections/Customer Service

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Mike Hull
Director of Business Analytics

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Chrissy Cowell - Aspect
Sr. Manager, WFO, Product Management

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Adam McCord - Bluegreen Vacations
Quality Analytics Manager

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Joe Paiva
Business Analyst, Speech Analytics Solutions

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Shawn Feaser
Manager of Business Interaction Analytics

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Nick Intrieri - AXA US
Sr. Director of Digital Strategy

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Namrata Inamke - Infinite Energy
Business Systems Analyst, Business Process Automation

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Andres Chuquimia - Open English
Speech Analytics Manager

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Trenton Gladis - Defenders
Voice Analyst

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Conrad Liburd - U.S. Gas & Electric
Speech Analytics Consultant

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Consultant
Courtney Lawton - AXA
Lead Manager – Speech Analytics

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Ryan Blake - Frontline Asset Strategies
Director, Training and Compliance

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Trent Haynes - Pershing
VP, Quality Management Office

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Esam Rhman - Open English
Sr. Manager of Business Intelligence

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Michael Perkins - MRS BPO
Director of Quality Assurance and Litigation Management

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Jason Stevens - MRS BPO
Manager of Quality Assurance and Speech Analytics

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Ruth Podest - State Collection Service
QA Administrator/Analyst

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Pulkit Jain - Encore Capital
Deputy Manager of Business Information Analytics

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Bob Obringer - Phillips & Cohen Associates
S.V.P. of Compliance/General Counsel

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Molly Sollie - Defenders
Manager of Quality Assurance

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speaker_markpaetz
Director of Quality Assurance

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Lynsie Sutton - Navient
Business Project Manager

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Carlos Ayala - Real Time Resolution
Strategy & Analytics

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Allyson Keown - Axcess Financial
Speech Analytics Administrator

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Brett Brosseau - FidoTrack
President and Founder

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Jenni Suda - Americollect
Director, Process Improvement

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Darrin Briggs - Snowfly
President & CEO

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Ryan Carrigan - CallMiner
Solutions Architect

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Suzy Riggins - CallMiner
Senior Business Intelligence Analyst
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Anya Korneyeva - CallMiner
Research Engineer

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Joanna Lowry-Duda - CallMiner
Research Engineer

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Michael Dwyer - CallMiner

Vice President of Research

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Lauretta Campestre - CallMiner
Customer Success Director

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Andrew Mishalove - CallMiner
Director of Enterprise Social Business

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Anne Dawson - CallMiner
Director of Training

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Alexis Kitchen - CallMiner
Business Intelligence Analyst

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Erik Strand - CallMiner
Vice President Innovation

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Bernhard Suhm - CallMiner
Director, Analytical Services

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Jose Hernandez, CallMiner
Business Intelligence Analyst

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Karen Alasin - CallMiner
Business Intelligence Analyst

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